Falls View Shuttle

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Our Cancellation Promise

Life happens and we’re here to help. We offer a full refund on all cancellations made with a minimum of 6 hours’ notice prior to pickup, with absolutely no processing fees. Refunds are processed promptly and typically appear in your account within 7 days. Please note that cancellations made within 6 hours of the scheduled pickup will be charged at the full fare.
Book with Confidence Our Promise to You

Travel plans can shift, and we’re here to make adjustments seamless. We offer completely fee free reservation changes, giving you total flexibility. If you need to cancel, we provide a generous 6-hour window from the time of booking for a full refund, or simply give us 6 hours’ notice before your pickup. And if you’re delayed clearing customs or immigration, our waiting fee is a minimal $30 per hour just enough to cover our driver’s time. All approved refunds are automatically credited back to your card within a few business days. For complete transparency, please remember that no-shows, missed cancellation cutoffs, and post-booking fare changes are not eligible for refunds.

At Niagara Falls Shuttle Service, we believe in transparent, fair policies that protect both our customers and our operations. Please review the following terms carefully before booking.

Payment Terms

  • Full payment is required at the time of submitting your service booking request. This secures your vehicle and driver for your confirmed pickup time.

  • We reserve the right to cancel any booking for which payment has not been received, with reasonable cause.

Cancellations & Refunds

  • To receive a full refund, cancellations must be submitted by or form at least 6 hours prior to your scheduled pickup time.

  • Eligible refunds are automatically credited back to the original payment method used at checkout. Please allow a few business days for the refund to appear on your statement.

  • If no payment was made and your booking is cancelled, we reserve the right to cancel your reservation for any reasonable cause.

Circumstances Beyond Our Control

  • While we strive to operate on time, we cannot guarantee weather, traffic, or road conditions. In the event of unforeseen disruptions including severe weather, accidents, driver unavailability, or mechanical issues we will make every effort to reschedule your ride or issue a full refund.

  • For unusual or extraordinary situations, we may offer a travel credit for your next trip with us. Any credit issued must be used within one (1) year from the date of issue.

Refund Processing

  • If your credit card was charged, your refund will be processed automatically to the same card. Please note that bank processing times vary, but most refunds appear within a few business days.

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